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Customer privacy is a priority to us. "We Put You First".

We recognise that whether you are a new customer or an existing one, you have an interest in what use the Bank makes of the information collected on this site. We are committed to providing privacy protection to our customers.

Employee Access to Customer Information

First Citizens Bank Limited employees' access to customer information is authorised for business purposes only and is based on an employee's need to know. Annually, employees are required to sign an Oath of Secrecy, which relates to the use of customer information. Breach of the Oath will lead to disciplinary action including termination.

Use of Customer Information

First Citizens Bank Limited will collect personal information from our customers only for the purpose of providing them with a better quality of service. Almost all instances of information collection will be from completion of our Application forms. We will not collect any information unknown to the customer. We will not disclose information gathered on this site to a third party except where it is authorised by the customer or where we are legally required to do so, such as in response to a subpoena issued by a Court of competent jurisdiction or to comply with a legally permitted enquiry by a governmental agency or regulator.

First Citizens Bank Limited does not sell customer information to outside parties. We may however, with the consent of the customer, share certain information with credit bureaux to facilitate the offering of, administration and collection of credit facilities under circumstances designed to protect

Soliciting Information

If you respond to First Citizens Bank about materials, products and/or content shown on this Website, via comments, questions, or other form of feedback, your response will not be confidential. By sending to First Citizens Bank such responses, you automatically grant us an irrevocable and unrestricted licence to use, distribute, reproduce and modify the information in your response. You also agree that First Citizens Bank is free to use for any purpose whatsoever, any ideas, concepts or suggestions contained in your response. However, First Citizens Bank will not release your name or publicise the fact that you provided feedback, unless it has your permission to do so, or is required by law to so do.

Information Security

First Citizens Bank Limited maintains strict security standards and procedures to prevent unauthorised access to information about you our valued customer. Our technology is first class and is regularly updated to ensure the integrity of the information. We use SSL 128-bit encryption, the highest available encryption for commercial use. We also adhere to the worldwide-recognised Web Trust criteria. For details please see our Security link on the login page.