e-PRIVACY
Customer
privacy is a priority to us. "We Put You First".
We recognise
that whether you are a new customer or an existing one, you have
an interest in what use the Bank makes of the information
collected on this site. We are committed to providing privacy
protection to our customers.
Employee Access to Customer
Information
First Citizens
Bank Limited employees' access to customer information is
authorised for business purposes only and is based on an
employee's need to know. Annually, employees are required to
sign an Oath of Secrecy, which relates to the use of customer
information. Breach of the Oath will lead to disciplinary action
including termination.
Use of Customer Information
First Citizens
Bank Limited will collect personal information from our
customers only for the purpose of providing them with a better
quality of service. Almost all instances of information
collection will be from completion of our Application forms. We
will not collect any information unknown to the customer. We
will not disclose information gathered on this site to a third
party except where it is authorised by the customer or where we
are legally required to do so, such as in response to a subpoena
issued by a Court of competent jurisdiction or to comply with a
legally permitted enquiry by a governmental agency or regulator.
First Citizens
Bank Limited does not sell customer information to outside
parties. We may however, with the consent of the customer, share
certain information with credit bureaux to facilitate the
offering of, administration and collection of credit facilities
under circumstances designed to protect
Soliciting Information
If you respond
to First Citizens Bank about materials, products and/or content
shown on this Website, via comments, questions, or other form of
feedback, your response will not be confidential. By sending to
First Citizens Bank such responses, you automatically grant us
an irrevocable and unrestricted licence to use, distribute,
reproduce and modify the information in your response. You also
agree that First Citizens Bank is free to use for any purpose
whatsoever, any ideas, concepts or suggestions contained in your
response. However, First Citizens Bank will not release your
name or publicise the fact that you provided feedback, unless it
has your permission to do so, or is required by law to so do.
Information Security
First Citizens
Bank Limited maintains strict security standards and procedures
to prevent unauthorised access to information about you our
valued customer. Our technology is first class and is regularly
updated to ensure the integrity of the information. We use SSL
128-bit encryption, the highest available encryption for
commercial use. We also adhere to the worldwide-recognised Web
Trust criteria. For details please see our Security link on the
login page.
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