:: Agreement :: FAQS ::
:: Security :: Legal Issues
:: Disputes :: Exchange Rates
first - FREQUENTLY ASKED QUESTIONS
Do I need any
special hardware and/or software to be able to access the e first Service?
You will need a Personal Computer with Internet access and
any standard browser - Internet Explorer 6.0 / Netscape 6.0 or higher;
SSL 128 bit encryption. To check for these requirements click
"help" on your browser, and then select "about Internet
explorer" or "about Netscape" as it pertains to your
Who can sign
up for the Service?
- Companies or Corporations
- Statutory Boards
- Local Government
- Any other business entity.
Is there a
special type of account that I must maintain to sign up for this
You must maintain at least one deposit account with the Bank
from which balance inquiries, or payments or transfers can be
How can I be
sure that your system is safe and my transactions private?
We have carefully chosen our hardware and software to include
the most advanced security features currently available to the industry.
Can I be sure that when I
transfer funds they really go to my account?
Our systems are designed with a series of checks and balances to
ensure the integrity of all transactions. In addition, a balance inquiry
can be done on the account to verify that the transaction was processed.
Internet users access my account?
No. Our security features ensure that only users assigned by
your company Administrator can have access to your account. Each
authorized user will have unique ID and password to access e first. Our password security system
utilises the latest commercially available encryption techniques to
ensure that your transactions, including logging in to your account,
cannot be intercepted and interpreted by anyone. However, you must
ensure that your password is never shared with anyone. If you feel that
someone else knows your password, change
What must I do
if I cannot remember my login password?
If you are a Company Administrator,
authorized signatories of the company must send a letter to the bank
requesting that there set the password be reset. The company
Administrator can reset all other users.
Can anyone impersonate me and have my login
No. All password resets must be
requested by authorized signatories of your company.
What are your
customer care support hours of operation?
We can be contacted at 62-FIRST Option
4 and our team of helpful staff who are available
during the hours of 7:30 a.m. to 4:00 p.m. Monday to Thursday and 7:30
a.m. to 5:15 p.m. on a Friday will be willing to assist you.
You may also contact the Corporate Banking Unit during normal business
hours at 624 3178.
You may also e-mail us at firstname.lastname@example.org
or via on line messaging by
clicking on the Feedback/Inquiry Option from the menu bar in e
How long will
it take to process an internal transfer done via e first?
Transfer between your accounts done via e first is done in real
time, that is the transactions are done instantaneously and can be seen
on your account immediately.
Can I change
Company information, such as address or telephone number, on our/my
records with the Bank?
Yes. However, to prevent any one from impersonating you, you
will be required to provide supporting documentation for all changes.
Your company Administrator and the e first Officers will work with you to
effect the required changes.
balances can I check?
You can view up to the minute balances on all of your deposit
accounts, which includes your Foreign currency and Investment Accounts.
Is my account
updated real-time, that is, is it updated as soon as I execute the
transaction on the Internet?
Yes!. Should we, at any time, be temporarily unable to
process transactions, you will be notified while browsing e first
Can I access
my account via the Internet when I am not in Trinidad & Tobago?
Yes! You can access your account at anytime, from anywhere in
the world, as long as you have access to the Internet and are using the
recommended browsers. Refer to Requirements
limits to the number and value of transactions that I can do?
There are no limits to the number and value for transactions
you can do, this is subject to your account balances and subject to the pre-set
limits as outlined by your company Administrator.
Are there fees
and charges associated with e first Service?
Yes! We will provide you with a full
fee schedule of all associated charges. No fees will be charged without
What are the
laws that govern the e first Service?
First Citizens Internet Bank is governed by the laws of
Trinidad & Tobago as detailed in the Code of Banking Practice
prepared by the Bankers Association of Trinidad & Tobago (BATT). You
can review this on the Login Screen of the e first Service.
What is the
process to resolve an e first grievance?
The bank has a Customer Complaint desk which can be reached
at 675 - INFO (675- 4636).
Grievances lodged at the Customer Complaint desk will be handled
independently of the Corporate Banking Unit.
Do I have to
be a an authorized customer to view the website?
No. You are welcome to peruse our demo at: www.firstcitizenstt-efirst.com
Are there any
additional questions you would like to have answered?
Simply e-mail us via the Online Feedback option
on e first or e mail us at email@example.com